What happens if my order is damaged in transit?

In the unlikely event that an item arrives faulty or damaged, you may return it for a replacement or refund. Please contact us within 14 days of receiving your order to initiate the process.

We will require a written description of the issue along with clear photos showing the damage. If your return is approved, you may then send the item back in accordance with our returns policy.

Any reasonable return postage costs will be refunded. Returned items must be sent using a tracked delivery service.

Once we receive your return, replacement items will be shipped—or a refund issued—within five business days.